CHAPTER 4. Basic Contact Flow Concepts for a Unified CM Deployment packages for Cisco Unified Contact Center Express (Unified CCX). Audience ruthenpress.info exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version deployments. Deploying Cisco Unified Contact Center Express (UCCX) Download PDF Cisco Unified CCX Datastores; Cisco Unified CCX Deployment Models.
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•UCCX Deployment, Considerations Unified. Customer. Voice Portal. Cisco Unified Contact Centre. Express/IP IVR. Cisco different number of columns. 14 . In this course, you'll gain an understanding of Ciscos Unified Contact Center Express (Unified CCX) product and all of its associated client applications and. 1 Deploying Cisco Unified Contact Center Express UCCXD v; 5 days, Instructor-led Course Description This course, Deploying Cisco Unified Contact Center.
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Cisco Unified Contact Center Express Scripting This module will provide you with the appropriate knowledge to install the script editor and implement common IVR scripting techniques. Cisco Unified Contact Center Express Script Editor Describe how to install the script editor Describe how to access and use the script editor Describe the Palette, Design, Variable, and Message windows Describe variables, what they are used for, and how to create, edit, and delete them Describe the expression editor and its fundamental properties Illustrate the four steps of script management: Prompting and Collecting Information Describe how to collect digits from a caller Describe how to present a menu to callers and branch script logic accordingly Describe how to obtain a recording from a caller Describe how to obtain a user object for dialing by name Describe how to set variable information Describe how to get contact information from the system Describe how to set contact information from the system Describe how to transfer a call Lesson 4: Cisco Desktop Work Flow Administrator Fundamentals Describe how to install Cisco Desktop Work Flow Administrator Describe the Cisco Agent Desktop Configuration setup properties Describe dial strings Describe the phone book settings Describe reason code settings Describe wrap-up settings Describe Record and Monitor Notification options Describe enterprise data configuration Describe reason code configuration Describe wrap-up data configuration Describe phone book configuration Describe the user interface options Describe how to configure voice contact work flows Describe how to configure agent management work flows Describe how to perform Services configuration to include setting up Enterprise Data and Silent Monitor options Describe Personnel configuration Describe settings needed for integration to Cisco Unified Presence Lesson 4: Advanced Cisco Unified Contact Center Express Scripting Topics Describe how to implement Time of Day and Day of Week routing Describe the steps required and how to determine the date today Describe how to implement holiday routing using dates defined in the script Describe how to implement holiday routing using dates defined in a database Describe how to implement holiday routing using dates defined in an XML file Define and describe subflows and how to use them Describe the Call Subflow script step and how to use one Describe how to obtain real-time data about CSQ and agent status using the Get Reporting Statistic step Define and describe how to use exception handling Describe how to perform data type conversions Describe how to manipulate data in a script Understand the basic concepts of email contacts in a script Describe how to set up the Email subsystem Describe the email steps and list their sequence in a script Describe HTTP-enabled applications Lesson 5: Cisco Unified Contact Center Express Reporting Describe the reporting packages available with Cisco Unified CCX Discuss the unique abandoned rate concepts used in Cisco Unified CCX List and summarize real-time reports found in Cisco Unified CCX Describe how to access Real-Time Reporting and use the real-time reporting tools Illustrate and discuss real-time report examples List and summarize the features of historical reporting found in Cisco Unified CCX Describe how to install the Historical Reports client Describe how to allow users to use the Historical Reports client Describe how to log in and view historical reports Describe how to save and load report settings Describe how to schedule historical reports Illustrate and discuss real historical report examples Module 5: Cisco Unified Contact Center Express Premium Functions This module will provide you with the appropriate knowledge on how to set up and use some of the functions only found in the Premium package.
Real-Time Monitoring Tool Explore the basic concepts and install Cisco Unified RTMT Describe performance monitoring and how to view performance counters Describe system alerts and how to set their properties Describe trace logs and how to view, schedule, and download them Lesson 2: Provisioning Telephony and Media Lab Prompt and Collect Information from a Caller Lab Accessing a Database Lab Loops, Counters, and Decision Making Lab Confirming Caller Input Lab Remote Monitoring Lab Outbound Preview Dialing Lab Agent Email Lab Classroom Training Modality: Czech Republic Jun , Prague Course language: English Enroll.
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